ADA Accessibility

ACCESSIBLE SEATING

Austin360 Amphitheater follows the 2010 ADA guidelines regarding the sale of accessible seating. 

Accessible seating is available throughout the venue at various price points. These areas are reserved exclusively for guests who require mobility assistance and their companion. Tickets may be purchased by phone through Ticketmaster at 800.745.3000 or online at Ticketmaster.com. Tickets can also be purchased on event days at the Grand Plaza Box Office beginning 2 hours before gates open - subject to availability. 

Accessible Seating Locations:

  • Section 102 – Row X – Seats 1 to 22
  • Section 103 – Row X – Seats 1 to 21
  • Section 105 – Row X – Seats 1 to 21
  • Section 106 – Row X – Seats 1 to 22
  • Section 202 – Row A – Seats 1 to 8
  • Section 203 – Row A – Seats 22 to 29
  • Section 205 – Row A – Seats 22 to 29
  • Section 206 – Row A – Seats 1 to 8

 

CROWN ROYAL CLUB

Dedicated ADA space is also available in the Crown Royal Club, which offers an elevated concert experience. For more information, contact our sales team at 512.655.6300 or VIPsales@thecircuit.com.

 

PARKING

ADA Parking is available in Lots A, B, C, D, and H - subject to availability. Vehicles must display a valid, government-issued ADA permit.

Parking is not allowed in any unmarked space, access aisles, or right-of-ways. Management reserves the right to take appropriate action regarding misrepresentation of parking privileges, which may include ticketing and/or towing a vehicle at owner's expense, reporting of misuse of handicapped plate/tag to the Department of Motor Vehicles for possible revocation of parking privileges, and/or criminal charges.

 

RESTROOMS

Accessible restrooms can be found throughout the venue. Permanent restrooms are located behind the concessions building near the Turn 15 Grandstand and within the Austin360 Amphitheater, on the left and right side of the stage. Portable restroom locations will vary depending on the event.

 

SERVICE ANIMALS

Certified service animals - as dictated by the U.S. Department of Justice guidelines - are permitted. Service animals must have proper documentation, be on a leash, and remain with its owner at all times.

  

SHUTTLE SERVICE & WHEELCHAIR ESCORTS

ADA equipped shuttle bus services will be available from parking lots to the gates, and vice versa, throughout the entirety of the event. Guests with mobility issues are also invited to stop by the Guest Services Tent at the main entrance to request further assistance getting from the gates to their seats.

 

FAQs

WHAT IS THE WIDTH OF THE CHAIRS IN THE AMPHITHEATER?

Chair sizes vary depending on their location in the bowl. Most range from 20 to 24 inches wide.


MAY I BRING A WHEELCHAIR INTO THE GENERAL ADMISSION PIT?

Guests in wheelchairs with General Admission Pit Tickets are allowed in the Pit. While there is not reserved seating in this area, we do recommend positioning your chair along the back or side walls. Please note that wheelchairs cannot block any aisles, right-of-ways, or fire lanes.


AM I ABLE TO EXCHANGE MY NON-ADA TICKET FOR AN ADA TICKET?

Please contact Ticketmaster or the original point of purchase to request a ticket exchange. Exchanges for ADA tickets must be made in advance and are based on availability only.


I HAVE SPECIAL DIETARY RESTRICTIONS. HOW CAN I ENSURE THAT MY NEEDS ARE MET?

Please contact us before your event at 512.301.6600. We will walk you through what we’ll need from you in order to accommodate your needs.


I'M A NURSING MOTHER. WHERE CAN I NURSE MY CHILD AT THE VENUE?

Mothers may nurse their children in any public location where they feel comfortable and are authorized to be. Breast pumps are also permitted in the venue. If a mother prefers a more discreet location, she may use the Medical Trailer located near the front gates. For further assistance during the event, please visit the Guest Services Tent at the entry gates.


Venue Contacts for ADA Inquiries Prior to Arrival for an Event:

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