FAQs

HOW DO I PAY FOR PARKING AND WHAT DOES IT COST?

Standard parking is included in the price of the ticket for all amphitheater shows, unless otherwise noted. You can purchase upgraded parking to park closer to the entrance gates online via the Ticketmaster link on an event's page, or for cash day-of while space lasts.

If you purchased upgraded parking in advance, please print out your pass and place it on the driver-side dashboard as you enter into the parking lots.

Parking lots will open one hour prior to main gates, unless otherwise noted.


CAN I STAY OVERNIGHT?

Austin360 Amphitheater is located on multiple acres of land in the heart of Circuit of The Americas' racetrack, with a parking area dedicated to RV guests. To purchase an overnight trackside RV space, please visit our GEICO Rev Line Park page to book your stay.


ARE THERE HOTELS CLOSE TO AUSTIN360 AMPHITHEATER?

Circuit of The Americas has partnered with local hotels to provide special hotel rates and has consolidated the best hotel rates available in the marketplace for your convenience. BOOK NOW through the online portal for your visit to Austin, Texas.


WHERE CAN I SAFELY DROP OFF AND/OR PICK UP A CONCERT-GOER?

The designated passenger drop-off and pick-up area for concerts is located across from Lot B and marked with a Taxi Drop-Off sign. For the safety of all guests, only this area may be used for dropping off and picking up passengers.


WHAT ITEMS ARE PROHIBITED IN THE VENUE?

The following items WILL NOT be permitted within the gates of the venue. In addition to items specifically listed here, other items that may be deemed to present a potential hindrance or threat may also be prohibited.

 

  • Weapons of any kind including but not limited to guns, knives, explosives, brass knuckles, Tasers, mace, or pepper spray
    • Note: while it is legal, with a permit, to open carry or carry a concealed handgun in Texas, we do not allow guns in our facility.
  • Animals; except for certified service animals as dictated by the U.S. Department of Justice guidelines 
  • Alcohol
  • Outside food or beverages (Reusable, collapsible water bottles and cups are allowed but must be empty upon entering the venue)
  • Illegal and illicit substances or drug paraphilia
  • E-liquid or Vape Juice
  • Prescription Medications not in a pharmacy-labeled container which states the prescription, dosage, and patient name. All prescription medications will be reviewed by medical staff at the entrance.
  • Aerosol cans (hairspray, bug spray, sunscreen, spray paint, etc.)
  • Audio and video recording equipment, including iPads, Go-Pros and drones
  • Cameras with detachable lens - cameras must be able to fit in front shirt pocket (Note: Camera policies are dictated by the artist and are subject to change on a show-by-show basis)
  • Selfie sticks or tri-pods 
  • Laptops and tablets
  • Bags or purses larger than 8.5" x 11” x 5" that aren't clear (review bag policy)
  • Bags or purses smaller than 8.5" x 11" x 5" with more than one pocket or opening (review bag policy)
  • Backpacks or bags with multiple pockets of any kind (review bag policy)
  • Backpacks or bags with multiple pockets of any kind
  • Camera bags
  • Blanket Bags
  • Patterned or colored plastic zip-lock bags
  • Large Blankets measuring more than 60” x 30” 
  • Large Umbrellas
    • Only small personal umbrellas are allowed and may not exceed 41” diameter when open
    • No large, golf, or cane umbrellas
    • No sharp points
    • Umbrellas may not be opened on the floor, in your seat, or on the H-E-B Lawn
  • Tents, sun shades, or tarps
  • Chairs with legs higher than 6"
  • Inflatables (furniture, balloons, balls, etc.)
  • Glass or metal containers of any kind
  • Face masks
  • Chain Wallets
  • Fireworks, smoke bombs, and other explosives
  • Ice chests, coolers, and thermoses
  • Items that may be deemed a safety hazard or annoyance to participants or guests (balls, frisbees, projectiles, horns, radios, bells, whistles, musical instruments, laser pointers, noisemakers, etc.)
  • Confetti, glitter, silly-string, balloons, glow sticks or other projectiles
  • Stickers, paint pens, or markers
  • Signs on posts
  • Flags and banners
  • Strollers are allowed in the Grand Plaza and concessions areas but they are not allowed on the floor, in reserved seating, or on the H-E-B Lawn
  • Bicycles, scooters, skateboards, skates, Segways, golf carts, or other unauthorized means of transportation
  • Distribution of unauthorized promotional or commercial material


WHAT TIME DO THE GATES OPEN?

Gates open one hour prior to a show's start time unless otherwise stated.


WHAT FOOD AND BEVERAGES DO YOU SERVE?

A wide variety of food options will be available for purchase within the gates, with everything from full meals to tasty snacks. 

Please be aware our vendors will ID for all alcoholic beverage purchases. If you plan to have a drink or two, please bring an acceptable form of ID with you. IDs accepted include: U.S. Driver License, U.S. Territory's Driver License, U.S. State-Issued ID Card, Passport, Passport Card, or U.S. Military ID. 

Alcohol sales will cease 30 minutes prior to the projected end time of the event. No beverage regardless of type will be allowed to exit the venue at the end of the show.


IS THERE A SHUTTLE FROM AUSTIN TO THE AMPHITHEATER?

New this year – Replace driving to a concert with a comfortable ride on Tour Austin's Concert Shuttle. Tour Austin will not only transport you to and from the show, they will also drop you off and pick you up at the front gate – an exclusive perk only available to Tour Austin Concert Shuttle guests! Visit Tour Austin now to book your transportation to a show.


CAN I BRING IN FOOD OR WATER?

No outside food or beverages will be permitted within the gates unless specifically stated for an event.

All guests are welcome to bring in one factory-sealed water bottle per person, no larger than 20oz.


DO YOU ALLOW TAILGATING?

Tailgating is welcome in our parking lots before a show as long as the festivities are contained to your singular parking place.

Parking lots open one hour prior to gates opening.


WHERE DO I PICK UP MY WILL CALL TICKETS?

Will Call tickets will be at the Grand Plaza Box Office, located directly outside the gates of the concert venue. View Venue Maps Here


WHERE CAN I PURCHASE TICKETS?

Ticketmaster® is the official ticketing source for Austin360 Amphitheater. Please exercise caution when buying tickets from websites that are not www.ticketmaster.com.

Tickets for events at Austin360 Amphitheater are available for purchase by phone through Ticketmaster at 800.745.3000 or online at Ticketmaster.com. Tickets can also be purchased on event days at the Grand Plaza Box Office beginning 2 hours before gates open, subject to availability. The Grand Plaza Box Office is located directly outside the main entrance gates.

Additional service charges may apply when purchasing tickets. Refunds and exchanges are NOT allowed after purchase.

For guests with hearing impairments, a Telecommunications Device for the Deaf (TDD) has been installed by Ticketmaster. For information, and to purchase tickets to Austin360 Amphitheater events, the TDD number to call is 800.755.6244.


HOW EARLY CAN I PICK UP MY WILL CALL TICKETS, OR PURCHASE AT THE BOX OFFICE?

The Grand Plaza Box Office located directly outside the main gates to the amphitheater will open 2 hours before gates open.


MOBILE ENTRY AND MOBILE TICKETS

If you chose eTickets (either print-at-home or mobile) as your delivery method during checkout, here is how to access your tickets on the day of the event:

  • Log into ticketmaster.com using your mobile device, or open the Ticketmaster App on your phone
  • Click on your ticket order that you would like to view
  • Show your mobile device to the ticket taker at the gate
  • For full instructions, including images, download a PDF here

For assistance prior to arrival for your event, please call 512.301.6600.


WHAT SHOULD I DO IF I LOST OR DAMAGED MY TICKET?

Please notify the Box Office that your ticket(s) were damaged, lost, stolen, or misplaced prior to your arrival by calling us at 512.301.6600. Tickets can only be printed for the original ticket purchaser, no exceptions. Damaged tickets must be exchanged before new tickets will be reprinted. 


DO YOU ALLOW FOR RE-ENTRY AT EVENTS?

There is no re-entry permitted at any Austin360 Amphitheater event unless explicitly stated on that event's page.


WHAT ARE YOUR TICKETING POLICIES FOR CHILDREN ATTENDING AN EVENT?

Infants and toddlers up to age 2 are admitted free to the H-E-B Lawn without a ticket when accompanied by a ticketed adult. Some exceptions apply for specific children’s performances. Children aged 3 and older must a have ticket.


DO YOU ALLOW THE RESELLING OF TICKETS AT THE VENUE?

No. The reselling of tickets is prohibited at all times anywhere on the grounds of Austin360 Amphitheater, or on any part of Circuit of The Americas' grounds or parking lots.


DO YOU HAVE ATM’S?

Yes. ATM’s are located in the the Grand Plaza near concession stand locations.


WHAT HAPPENS IN THE EVENT OF INCLEMENT WEATHER?

All Austin360 Amphitheater shows are rain or shine. In the event there is severe weather, keep an eye on the amphitheater's social media channels (Twitter or the show's Facebook event page). If there are any changes to the show's planned schedule, it will be posted there. UNLESS OTHERWISE STATED, THE EVENT WILL GO ON AS PLANNED.

If a weather emergency occurs during an event, the venue will notify all guests and direct guests to take steps to minimize risks. Your safety is our priority.


IS SMOKING ALLOWED?

Smoking and vaping will only be allowed in authorized areas that are 15 feet from an entrance or openable window of an enclosed area. No smoking is allowed within the Austin360 Amphitheater's bowl or on the H-E-B Lawn.


WHERE ARE RESTROOMS LOCATED?

Permanent restrooms are located in the Grand Plaza, behind the permanent concessionaire building, and in the Austin360 Amphitheater bowl on either side of the stage. Temporary restrooms will be located around the venue.


WHERE IS THE LOST & FOUND?

If an item is lost during an event, please head to the Guest Services Tent near the entrance to the venue. On non-event days, please call 512.655.6220 for lost item information.

If you find a lost item, please turn it in to the Guest Services Tent located near the main gate.

Items recovered will be held for 30 days, with unclaimed items donated to charity.


HOW DO I GET TO AUSTIN360 AMPHITHEATER AT CIRCUIT OF THE AMERICAS?

We highly recommend using Waze to help you not just find the best way to get to Circuit of The Americas (COTA), but the best route to specific parking lots.

Open the Waze App and enter in the lot you're headed to (ex: "Lot F - COTA"). The best route to that parking lot will appear.

For more information, please visit our Parking/Directions page.


IS THE AMPHITHEATER ADA ACCESSIBLE?

Yes.

For more information, please head to our dedicated ADA page.


CAN I BRING A LAWN CHAIR OR BLANKET?

Chairs with legs 6" or shorter will be allowed within the venue. This height limit will help ensure a great view for all concert-goers sitting on the H-E-B Lawn. Stadium cushions that sit directly on the ground and small blankets (no larger than 60" x 30") are welcome inside the gates.


CAN I BRING IN A CAMERA OR VIDEO RECORDER?

Cameras with detachable lenses or attached lenses longer than 3 inches are not allowed within the gates. Permitted cameras must be able to fit in a front shirt pocket.

Camera policies are dictated by the artist and are subject to change on a show-by-show basis.


IS THERE A CODE OF CONDUCT FOR GUESTS?

To ensure that all of our guests have a safe and enjoyable experience, amphitheater management will NOT tolerate the following actions from any guest:

 

  • Be considerate – this is a shared space and we want everyone to enjoy themselves. 
  • Harassment of any kind toward fellow guests and staff will not be tolerated.
  • Wristbands and other credentials are NON-TRANSFERABLE, NON-EXCHANGEABLE, and NON-REPLACEABLE. Do NOT stretch or tamper with your wristband in any way or you will not be allowed entry. Subsequent and/or multiple presentations (passing) of counterfeited wristband are VOID and will be seized by Venue Staff.
  • Misuse of tickets, wristbands, and other credentials will be seized by staff and will not be replaced. Those misusing tickets, wristbands, and/or other credentials are subject to ejection without a refund. 
  • The resale of Austin360 Amphitheater admission tickets is strictly prohibited on the property, which includes the facility’s grounds and surrounding parking areas.
  • Soliciting or vending is not permitted on Pavilion grounds unless previously authorized by Pavilion management.
  • Smoking, including Vapes and E-Cigs, is not permitted on the floor, in reserved seats, on the H-E-B Lawn, or in the picnic and concessions areas. Designated smoking areas are located outside of the bowl in the Grand Plaza and the upper lid behind the stage near the bathrooms. Please see venue staff for directions.
  • Guests who show signs of illegal substance abuse or intoxication may be refused entry.
  • Guests are permitted to stand and dance in front of their seat. Standing ON seats is not allowed.
  • Standing or dancing in the aisles is not permitted. (Places of Assembly in the State of Texas, Article 25, Section 25.107)
  • Guests (including children) are not allowed to sit or stand on the shoulders of another guest.
  • No throwing objects of any kind.
  • Flying drones on or over the property is not permitted at any time.

Upon entering the venue, all patrons will be subject to the same security screening process which includes walk-through metal detectors, hand wands, and, in some cases, pat downs. In addition, all bags, purses, blankets, and personal items are subject to inspection. Please prepare accordingly; remove hats, jackets, and sunglasses and empty pockets of cell phones, keys, wallets, and other items prior to entering the metal detectors.

Ticket-holders should be aware that there are no provisions for returning banned items left at the venue entrances. We encourage you to leave all banned items at home or in your vehicle before entering the venue. Individuals who deliberately attempt to bring banned items through security checkpoints are subject to removal from the facility without a refund.


WHAT OTHER EVENTS HAPPEN AT CIRCUIT OF THE AMERICAS?

Austin360 Amphitheater calls Circuit of The Americas (COTA) its home and many events take place at the venue throughout the year. To see a full list of events at COTA, please go here.

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